FAQ (Frequently Asked Questions)

If you have problem in registering or completing your partner search, please read the exhaustive FAQ. If you still don’t find a right answer for your question/questions please Call us on: (+91)95436-84555 or mail your question to info@wematchmatrimony.com

REGISTRATION

How do I register on wematchmatrimony.com You can register at wematchmatrimony.com either as a free member or as a Paid member.

Why I should complete ‘about myself’ and expectations boxes?

‘About myself’ column will allow you to project your personality, your educational and family background, your likes and dislikes, your career and personal interests and above all your expectations about your future life partner. Giving of correct and concise self-description about you and right expectations about the future life partner will always receive more responses than those profiles that fail to mention such details.

What I should not write in about myself and expectations boxes?

Write only short and concise descriptions and don’t make them lengthy. Never write any objectionable, vulgar or racist comment. Never write your contact and address particulars in the boxes.

A profile becomes complete and good only when all the required columns are filled in with relevant and comprehensive particulars, and included with multiple numbers of good profile photos and a horoscope copy if available. Such a profile brings in more responses and quick results.

What type of photo is needed for using with my profile?

You must always use a photo that meets the following requirements

What is the difference between a free and paid membership?

A Free Membership will allow you

If you have opted for a Paid Membership, in addition to the above, according to the choice of your paid scheme you will be able to

What information about me will be displayed and viewed by other members?

All your given information including contact details such as your telephone number and email ID will be available for the view of the paid members. Free members will be able to view only personal information and not the contact details.

What is meant by validation and activation of a profile?

We match Matrimony manually validates every profile by calling the given telephone number before adding such profile in its database. The profiles are checked for the completeness and correctness during the validation process. We match Matrimony informs the registered user about the validation completion and activation of profile by email.

What type of standards wematchmatrimony.com use during the validation process?

wematchmatrimony.com manually checks every column and every word in the registered profile. It ignores the profiles with abusive contents or registered by minors. It removes the profiles with invalid data and those registered for fun or friendship. It takes all efforts to keep up the database with only valid and checked profiles to assure and provide quality service to other valid members.

Am I allowed to modify my registered profile? How I can do that?

You can change all the information except the Gender. The other details such as contact information, education and professional if modified by the user such changes will take effect only on validation by http://wematchmatrimony.com. The user have the option of modifying the details by sending an email or by making a personal visit to the office.

When such changes will reflect on my profile?

wematchmatrimony.com will verify and validate such changes before allowing them to get reflected in the web site. Normally such process will get completed in 24 to 48 hours.

USING THE ACCOUNT

I have already registered at wematchmatrimony.com but not able to login and use the account. Why?

wematchmatrimony.com after validating the registration details sends the USER ID and PASSWORD to the email ID provided during registration. We take all the efforts to complete such process quickly and activate the user account within 24 hours. Please first check your email for the receipt of email from also and also your spam folder incase if it is not found in your INBOX. If it is not received please contact us with details of your name, user name and email address given while registering the account to resolve the problem.

How do I login to my account and use it?

You can login to your account by using the ID and password provided by us during your registration process. Please use them at the sign in or login places provided at our web site.

I forgot my Password. How do I retrieve it?

Visitwematchmatrimony.com Click on the "Forgot Password" link in the home page and enter your email ID used during registration and provide your Reg.No/matrimony ID. If you don’t remember your registration number mention it by clicking the check box and submit it. We will immediately mail a new password to the email ID given by you during the registration

How do I change my Password?

Why I am not able to login to my account or why is the message "Invalid User ID/Password" is being displayed?

Please check that you have entered your ID correctly as given to you without space. For example ID ‘a123456’ should be entered without space and not as ‘a 123456’. Please make sure that you key-in the correct password in proper case (lower or upper) by ensuring that the CAPSLOCK feature is not in ON condition and try login again..

If you still experience problems in accessing your account please follow the procedure mentioned above for I forgot my Password. How do I retrieve it? We will send across a new password for your use.

PAID MEMBERSHIP

What is wematchmatrimony.com Paid Membership?

wematchmatrimony.com allows any eligible member looking for matrimonial alliance to register at its website for FREE and view the other registered profiles. However, to view the contact details of such registered profiles a nominal service charge is collected. This service charge is known as Paid Membership.

What are the benefits of the wematchmatrimony.com Paid Membership?

We Match Matrimony offers variety of Paid Membership schemes. According to the chosen type of Paid Membership scheme, a member will get the following benefits

I've made the payment. But my profile is still in free category. Why?

We make sure that every profile is upgraded as soon as we receive the payment. If your profile continues to remain in the free category even after making the payment, please send your complete payment details to info@wematchmatrimony.com for a quick redress. Also profiles registered under ‘Divorced/marriage not consummated’ category will be kept in inactive condition till a ‘Notary certified Divorce copy’ is received by us.

I'm not able to make the online payment using my credit/debit card even though it's a valid one? Why?

Please make sure to enter the correct credit / debit / net-banking card number details and expiry date. If you continue to encounter problem, please call your credit / debit / net-banking issuing bank and make sure that your card has sufficient funds.

What are the various Paid Service packages available?

Please click on the following link to find a scheme that best suits your purpose.

wematchmatrimony.com/upgrade

PARTNER SEARCH

What are the various partner search options available at wematchmatrimony.com?

You can make a search by using any of the following criteria: